Frequently Asked Questions

hoopla help page, opens a new window

• Accessing your settings on the PC, Android and iOS devices, opens a new window
• Resetting your hoopla password on Android devices, opens a new window
• Resetting your hoopla password on iOS devices, opens a new window
• Hiding or deleting your hoopla history on iOS devices, opens a new window
• Downloading a title you have already started to watch on Android, opens a new window
• Enabling Kids Mode for PC, Mac, Android and iOS devices, opens a new window
• Playing hoopla video in Safari browser on a Mac computer, opens a new window
• Supported Android devices, opens a new window
• Supported iOS devices, opens a new window
• Supported Amazon devices, opens a new window
• Chromecast help pages, opens a new window

Still having trouble?  Schedule a One on One Tech Help session., opens a new window

hoopla titles check out for the following loan periods:

• Movies and TV episodes 72 hours (3 days)
• Music albums 7 days
• Audiobooks, Comics and eBooks 21 days

hoopla has become very popular at ELPL since we launched the service in 2013, and due to its popularity, the funds that ELPL sets aside for Hoopla checkouts each day are spent very quickly.

hoopla works much differently than most library collections. Rather than hand selecting each title on offer, patrons have access to the entire Hoopla catalog, and the library pays each time an item is checked out.

The next time you receive a lending limit message on hoopla that looks something like this...

...it means that the library's Hoopla budget for the day has been expended.

What should you do? Try again after midnight or the next day. Every night at midnight the library's daily budget resets.

Also, the 1st of the month is always one of the busiest hoopla days at the library.  This is when everybody's 10 checkout limit resets for the month.  You are more likely to encounter the budget error message in the first few days of the month.

hoopla provides library patrons with movies, TV shows, music, audiobooks, eBooks and eComics, downloadable directly to a computer, tablet or smartphone.   And just like ELPL's other digital collections, there are no late fees - when the lending period ends titles are automatically removed from your device.

Here's how to get started:

1. Visit https://www.hoopladigital.com/login, opens a new window and click the blue Get Started button.  If you are using a smartphone or tablet first download the hoopla app and then create an account from the hoopla app.
2. Provide an email address and create a password.  This email password combo will be used to authenticate you as a Hoopla user on any computer or device you use to access Hoopla content.
3. Download the Hoopla app from the App Store, Google Play store, or Amazon app store to enjoy your hoopla checkouts on your mobile devices.

If you have additional questions try the hoopla FAQ, opens a new window

See what's new on hoopla, opens a new window!

Woodlands Overdrive support pages:

• Search Woodlands Overdrive help, opens a new window
• Getting started with Woodlands Overdrive, opens a new window
• Devices that work with Woodlands Overdrive, opens a new window
• How-To videos from Woodlands Overdrive, opens a new window
• Troubleshooting tips and solutions from Woodlands Overdrive, opens a new window

Still having trouble?  Schedule a One on One Tech Help session., opens a new window

You can check out 8 titles at a time from the Woodlands Overdrive library.  You can have 5 titles on hold at any one time.

The Woodlands Overdrive collection includes eBooks and eAudiobooks.

To check-out items and set up your computer/device, visit the Woodlands Overdrive Getting Started site:

Woodlands Overdrive - Getting Started , opens a new window

Woodlands Overdrive - Help, opens a new window

Woodlands Overdrive - Home page, opens a new window

The Woodlands Downloadable Library contains eBooks and eAudiobooks for all ages.

The hoopla collection has downloadable music, audiobooks, eBooks and comics, as well as streaming video.  The hoopla collection has titles for all ages.