Music

hoopla FAQs

• How do I get started with eBooks

  ELPL offers two different eBook services:

  • cloud Library
  • hoopla

  Both services offer eBooks for all ages, for desktop, laptop, tablet, and smartphone readers. See what's new on the cloud Library, opens a new window and hoopla!, opens a new window

• I need some help troubleshooting my hoopla account.

  hoopla help page, opens a new window

  • Accessing your settings on the PC, Android and iOS devices, opens a new window
  • Resetting your hoopla password on Android devices, opens a new window
  • Resetting your hoopla password on iOS devices, opens a new window
  • Hiding or deleting your hoopla history on iOS devices, opens a new window
  • Downloading a title you have already started to watch on Android, opens a new window
  • Enabling Kids Mode for PC, Mac, Android and iOS devices, opens a new window
  • Playing hoopla video in Safari browser on a Mac computer, opens a new window
  • Supported Android devices, opens a new window
  • Supported iOS devices, opens a new window
  • Supported Amazon devices, opens a new window
  • Chromecast help pages, opens a new window

  Still having trouble?  Schedule a One on One Tech Help session., opens a new window

   

   

   

• How long can I check out titles from hoopla?

  hoopla titles check out for the following loan periods:

  • Movies and TV episodes 72 hours (3 days)
  • Music albums 7 days
  • Audiobooks, Comics and eBooks 21 days

• How many titles can I check out from hoopla?

  You can check out 15 titles every month from hoopla.  Your monthly check out limit resets on the first day of every month.  Unused checkouts do not roll over to the next month.

• Why am I getting a daily lending limit error message when I try to borrow something on hoopla?

  hoopla has become very popular at ELPL since we launched the service in 2013, and due to its popularity, the funds that ELPL sets aside for Hoopla checkouts each day are spent very quickly.

  hoopla works much differently than most library collections. Rather than hand selecting each title on offer, patrons have access to the entire Hoopla catalog, and the library pays each time an item is checked out.

  The next time you receive a lending limit message on hoopla that looks something like this...

  

  ...it means that the library's Hoopla budget for the day has been expended.

  What should you do? Try again after midnight or the next day. Every night at midnight the library's daily budget resets.

  Also, the 1st of the month is always one of the busiest hoopla days at the library.  This is when everybody's 10 checkout limit resets for the month.  You are more likely to encounter the budget error message in the first few days of the month.