cloudLibrary support page, opens a new window
Still having trouble? Schedule a One on One Tech Help session., opens a new window
cloudLibrary support page, opens a new window
Still having trouble? Schedule a One on One Tech Help session., opens a new window
To activate, or register, your library card for use with the library's catalog, click or touch the blue and white Log In/My ELPL button located in the top right corner of every page of elpl.org:
A drop-down menu will appear. Click or touch the green and white Log In/Register button:
A login page will appear. In the Username or Library Card Number field, enter your entire 14 digit library card number, with no spaces.
In the PIN or Password field enter your PIN. If you have not been assigned a PIN call the Service Desk at 517-351-2420 or Contact the Library to create a PIN.
After you successfully log in the system will walk you through a few more steps, including:
Once those steps are finished you will be taken to Your Library Dashboard, where you can:
hoopla help page, opens a new window
Still having trouble? Schedule a One on One Tech Help session., opens a new window
Woodlands Overdrive support pages:
Still having trouble? Schedule a One on One Tech Help session., opens a new window
If you are able to log in to your library account you can change your PIN/password from Your Library Dashboard. From the Dashboard, click or touch the Settings icon:
From the settings page you can update your:
If you are not able to log in to your library account you can reset your PIN/Password online as long as there is a valid email address in your library account. To reset online:
2. Click or touch the green and white Log In/Register button:
3. A Log In page will appear. Click or touch the Forgot your PIN or Password? link and follow the prompts:
If you have never created a PIN and don't have an email address in your library account, call the Service Desk at 517-351-2420 or Contact the Library for technical assistance via email. During open hours we can reset your PIN/Password.
Kanopy Support page, opens a new window
Still having trouble? Schedule a One on One Tech Help session., opens a new window
Your password is also your PIN - they are interchangeable. If you have forgotten your password/PIN you can reset it on the Log In, opens a new window page.
If you think you were never assigned a PIN/password you can request that library staff assign you a PIN/password.
You can update your email address on the Library Dashboard, opens a new window.
If you are logging in with your barcode number check to make sure that the number is correct. If you have recently received a new library card you will need to use the barcode number on that card. Your old barcode number might be saved in your browser so try typing in the new number - don't rely on the number that your browser might have saved.
If you think your PIN/Password is at fault you can click the Forgot your PIN or Password? link on the catalog login page.
Still having trouble? Call the Service Desk at 517-351-2420 or email elplcirc@cityofeastlansing.com
Complete the One on One Technology Help form, opens a new window to request help with mobile technology, social media, digital library services like hoopla and the cloudLibrary, and more. Please note that due to COVID-19 and state and local rules, all One on One sessions will be virtual.
Here are some things to remember when requesting a One on One:
There could be a few different reasons you may not be able to renew an item(s) from home:
To find out which reason(s) may apply to you, call the Service Desk at (517) 351-2420 ext. 0
There could be a couple of reasons for this:
1. We don't have your current email address. If you would like to provide one for us or make sure we have your most recent address, stop by the library, or call us at (517) 351-2420 ext. 0.
2. Your email service is marking our emails as SPAM or sending them to another folder. Please make sure elplcirc@cityofeastlansing.com is in your address book so it is recognized.
As a reminder it is, ultimately, up to the individual to keep track of when their materials are due,
and the Library is not responsible for late or non-delivery of notices.
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