Frequently Asked Questions

• General Questions

  How do I create a list? , collapsed

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  How can I log into my library account? , collapsed

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  I need some help troubleshooting my cloudLibrary account. , collapsed

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  How long can I check out titles from the cloudLibrary? , collapsed

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  How many titles can I check out from the cloudLibrary? , collapsed

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  How do I get started with eBooks , collapsed

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  How do I get started with the cloudLibrary? , collapsed

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  Once my list is done how do I enter it into the contest? , collapsed

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  How can I register my library card to log in to the library's catalog? , collapsed

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  I need some help troubleshooting my hoopla account. , collapsed

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  How long can I check out titles from hoopla? , collapsed

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  How many titles can I check out from hoopla? , collapsed

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  Why am I getting a daily lending limit error message when I try to borrow something on hoopla? , collapsed

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  How do I get started with hoopla? , collapsed

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  Who can enter? , collapsed

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  How many times can I enter the Best of List contest? , collapsed

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  Does a title have to be a 2018 release to be included on my list? , collapsed

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  When does the contest close? , collapsed

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  When will a winner be selected and notified? , collapsed

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  Where will the Best of 2018 lists be posted? , collapsed

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  How can I get help if I have questions or run into trouble? , collapsed

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  I already have a Curbside Pickup appointment scheduled but I just received another hold pickup notice. Do I have to schedule another appointment? , collapsed

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  What are Express Collection items? , collapsed

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  I need some help troubleshooting my Woodlands Overdrive account , collapsed

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  How long can I check out titles from the Woodlands Overdrive library? , collapsed

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  How many titles can I check out from Woodlands Overdrive library? , collapsed

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  How do I get started with Overdrive? , collapsed

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  What is Mango Languages? , collapsed

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  How do I get started with Mango Languages? , collapsed

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  How can I get an account on LinkedIn Learning? , collapsed

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  What happened to Lynda.com? , collapsed

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  What happened to RBDigital Magazines? , collapsed

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  How long can I check out titles from cloudLibrary NewsStand? , collapsed

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  How many magazines can I check out from cloudLibrary NewsStand? , collapsed

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  What happened to RBDigital magazines? , collapsed

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  How do I get started with cloudLibrary NewsStand? , collapsed

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  I need some help troubleshooting my cloudLibrary NewsStand account , collapsed

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  Why was my online library card application denied? , collapsed

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  Why is there an Undetermined Item on my account? , collapsed

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  How Do I Pickup Items Via Curbside Pickup? , collapsed

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  Can I reserve a pickup time online? , collapsed

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  Where do I go to pick up my items? , collapsed

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  Do I need to call you once I arrive for Curbside Pickup? Do I need to have my library card with me? , collapsed

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  If I check my account online and see that one of my reserved items has arrived can I come over right away? , collapsed

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  Can I request MeLCat items? , collapsed

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  How can I place a title on hold? , collapsed

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  How do I let the library know which items I want to check out? , collapsed

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  What materials are available for curbside pickup? , collapsed

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  How can I check out a title from The Great Courses Library Collection? , collapsed

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  How can I check out a title on Acorn TV? , collapsed

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  How do I get started with Acorn TV? , collapsed

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  How do I get started with The Great Courses Library Collection? , collapsed

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  Can I Pay My Library Fines Online? , collapsed

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  How can I find out which tools I can check out? , collapsed

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  Can I renew the tool I have checked out? , collapsed

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  How much are the overdue fines for tools? , collapsed

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  If I have a tool checked out how do I return it? , collapsed

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  If I check out a tool can I let other people use it? , collapsed

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  How old do I need to be to check out items from the Tool Library? , collapsed

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  How do I renew my checked out items? , collapsed

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  How can I reset my PIN or password? , collapsed

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  How can I search the library's catalog? , collapsed

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  Can I return library materials when the library is closed? , collapsed

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  How long can I check-out something? , collapsed

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  Is there a limit to how many courses I can take on LinkedIn Learning? , collapsed

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  What is LinkedIn Learning? , collapsed

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  I need some help troubleshooting my Kanopy account. , collapsed

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  How long can I check out titles from Kanopy? , collapsed

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  How many titles can I check out from Kanopy? , collapsed

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  What can I check out from Kanopy? , collapsed

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  How do I get started with Kanopy? , collapsed

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  How many Express Collection items can I check out? , collapsed

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  Can Express Collection items be renewed? , collapsed

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  How long can I check out Express items? , collapsed

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  Can teachers at East Lansing Public Schools get a library card? , collapsed

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  How can I reserve a meeting room? , collapsed

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  Can I drop off books for recycling? , collapsed

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  Is the library a drop-off location for battery recycling? , collapsed

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  I am a resident at Haven House. Can I get a library card? , collapsed

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  I just got an email about my library card expiring. Why do they expire and what do I do? , collapsed

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  Why can't I pay online if my total fines are under $5? , collapsed

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  How much do you charge for overdue fines? , collapsed

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  Can I check out cloudLibrary eBooks and eAudiobooks on my Kindle Fire? , collapsed

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  What can I check out from the Woodlands Downloadable Overdrive Library? , collapsed

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  What can I check out from hoopla? , collapsed

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  What can I check out from the cloudLibrary? , collapsed

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  How can I check out a MAP, or Michigan Activity Pass , collapsed

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  Teen Library Card , collapsed

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  Can I check out digital materials with a Teen Card? , collapsed

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  How many items can I check out with a Teen Card? , collapsed

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  How much does the library charge for printing? , collapsed

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  When is the library open? , collapsed

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  How do I suggest that the library purchase something that isn't in the collection? , collapsed

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  What happens if I lose or damage something I check out? , collapsed

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  How can I check out a wifi hotspot? , collapsed

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  What's my password? , collapsed

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  How do I update my email address? , collapsed

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  Where do I pick up my holds? , collapsed

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  How long is an item held for me? , collapsed

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  Can I pause or freeze a hold? , collapsed

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  Can I use a library computer if I don't have a library card. , collapsed

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  How do I apply for a job at the library? , collapsed

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  How can I pay fines? , collapsed

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  How long can I use a computer? , collapsed

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  How many holds can I place? , collapsed

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  How can I volunteer at ELPL? , collapsed

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  How can I authorize someone else to pick up my holds? , collapsed

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  I'm having trouble logging into my library account. What should I do? , collapsed

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  What do I do if I lost my library card? , collapsed

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  Can I check out a book/movie if I forgot my library card? , collapsed

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  Is my donation to the Friends tax deductible? , collapsed

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  I have books or media to donate to the library. Where can I drop them off? , collapsed

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  I have a large amount of materials to donate. Will you pick it up for me? , collapsed

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  Can I drop my child off at the library? , collapsed

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  I need help with my computer/mobile device. , collapsed

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  How do I 3D print something? , collapsed

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  I need help with tax forms. , collapsed

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  I need help with legal forms. , collapsed

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  Can I eat in the library? , collapsed

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  Does the library sell coffee? , collapsed

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  How do I renew my MeLCat items? , collapsed

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  How many MeLCat items can I check out? , collapsed

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  Do you have a fax machine? , collapsed

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  What kinds of Submit a Suggestion requests does the library accept? , collapsed

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  My Driver's License says "East Lansing, MI," why do I need to pay a Non-Residency Fee? , collapsed

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  I don't live in East Lansing and I'm not a student...can I still get a library card? , collapsed

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  What do I need to get a library card? , collapsed

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  How do I connect to the library's WiFi? , collapsed

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  I renewed my items, why did I still get late fines? , collapsed

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  Why can't I renew my materials? , collapsed

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  How many items can I check out? , collapsed

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  How long can I keep library materials? , collapsed

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  Why didn't I receive a Courtesy notice? , collapsed

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  What notices does the library send out? , collapsed

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  How do I get to MeLCat from your new site? , collapsed

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  Wireless Printing , collapsed

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  Why is the library too hot, too cold, too humid or too stuffy? , collapsed

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  Why do I need a library card to access titles in the Online Library? , collapsed

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  How do I get a library card? , collapsed

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  Are library cards free? , collapsed

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• Acorn TV

  How can I check out a title from The Great Courses Library Collection? , collapsed

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  How can I check out a title on Acorn TV? , collapsed

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  How do I get started with Acorn TV? , collapsed

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  How do I get started with The Great Courses Library Collection? , collapsed

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• Best of Lists Contest

  How do I create a list? , collapsed

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  Once my list is done how do I enter it into the contest? , collapsed

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  Who can enter? , collapsed

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  How many times can I enter the Best of List contest? , collapsed

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  Does a title have to be a 2018 release to be included on my list? , collapsed

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  When does the contest close? , collapsed

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  When will a winner be selected and notified? , collapsed

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  Where will the Best of 2018 lists be posted? , collapsed

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  How can I get help if I have questions or run into trouble? , collapsed

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• Catalog

  How can I register my library card to log in to the library's catalog? , collapsed

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  How can I reset my PIN or password? , collapsed

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  How can I search the library's catalog? , collapsed

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• Check-outs

  How long can I check out titles from the cloudLibrary? , collapsed

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  How many titles can I check out from the cloudLibrary? , collapsed

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  How long can I check out titles from hoopla? , collapsed

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  How many titles can I check out from hoopla? , collapsed

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  What are Express Collection items? , collapsed

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  How long can I check out titles from the Woodlands Overdrive library? , collapsed

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  How many titles can I check out from Woodlands Overdrive library? , collapsed

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  Why is there an Undetermined Item on my account? , collapsed

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  How Do I Pickup Items Via Curbside Pickup? , collapsed

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  Can I return library materials when the library is closed? , collapsed

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  How many titles can I check out from Kanopy? , collapsed

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  What can I check out from Kanopy? , collapsed

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  How many Express Collection items can I check out? , collapsed

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  How long can I check out Express items? , collapsed

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  I am a resident at Haven House. Can I get a library card? , collapsed

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  How much do you charge for overdue fines? , collapsed

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  How can I check out a MAP, or Michigan Activity Pass , collapsed

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  Can I check out digital materials with a Teen Card? , collapsed

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  How many items can I check out with a Teen Card? , collapsed

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  What happens if I lose or damage something I check out? , collapsed

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  How can I check out a wifi hotspot? , collapsed

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  What's my password? , collapsed

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  How do I update my email address? , collapsed

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  Where do I pick up my holds? , collapsed

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  How long is an item held for me? , collapsed

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  Can I pause or freeze a hold? , collapsed

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  How can I pay fines? , collapsed

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  How can I authorize someone else to pick up my holds? , collapsed

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  I renewed my items, why did I still get late fines? , collapsed

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  Why can't I renew my materials? , collapsed

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  How many items can I check out? , collapsed

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  How long can I keep library materials? , collapsed

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  Why didn't I receive a Courtesy notice? , collapsed

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  What notices does the library send out? , collapsed

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• Cloud Library

  I need some help troubleshooting my cloudLibrary account. , collapsed

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  How long can I check out titles from the cloudLibrary? , collapsed

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  How many titles can I check out from the cloudLibrary? , collapsed

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  How do I get started with eBooks , collapsed

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  How do I get started with the cloudLibrary? , collapsed

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  Can I check out cloudLibrary eBooks and eAudiobooks on my Kindle Fire? , collapsed

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  What can I check out from the cloudLibrary? , collapsed

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• cloudLibrary NewsStand

  What happened to RBDigital Magazines? , collapsed

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  How long can I check out titles from cloudLibrary NewsStand? , collapsed

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  How many magazines can I check out from cloudLibrary NewsStand? , collapsed

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  What happened to RBDigital magazines? , collapsed

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  How do I get started with cloudLibrary NewsStand? , collapsed

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  I need some help troubleshooting my cloudLibrary NewsStand account , collapsed

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• Curbside Pickup

  I already have a Curbside Pickup appointment scheduled but I just received another hold pickup notice. Do I have to schedule another appointment? , collapsed

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  How Do I Pickup Items Via Curbside Pickup? , collapsed

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  Can I reserve a pickup time online? , collapsed

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  Where do I go to pick up my items? , collapsed

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  Do I need to call you once I arrive for Curbside Pickup? Do I need to have my library card with me? , collapsed

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  If I check my account online and see that one of my reserved items has arrived can I come over right away? , collapsed

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  Can I request MeLCat items? , collapsed

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  How can I place a title on hold? , collapsed

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  How do I let the library know which items I want to check out? , collapsed

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  What materials are available for curbside pickup? , collapsed

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• Digital magazines

  How long can I check out titles from cloudLibrary NewsStand? , collapsed

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  How many magazines can I check out from cloudLibrary NewsStand? , collapsed

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  What happened to RBDigital magazines? , collapsed

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  How do I get started with cloudLibrary NewsStand? , collapsed

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  I need some help troubleshooting my cloudLibrary NewsStand account , collapsed

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  Can I check out digital materials with a Teen Card? , collapsed

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• eAudiobooks

  I need some help troubleshooting my cloudLibrary account. , collapsed

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  How long can I check out titles from the cloudLibrary? , collapsed

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  How many titles can I check out from the cloudLibrary? , collapsed

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  How do I get started with the cloudLibrary? , collapsed

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  I need some help troubleshooting my hoopla account. , collapsed

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  How long can I check out titles from hoopla? , collapsed

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  How many titles can I check out from hoopla? , collapsed

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  Why am I getting a daily lending limit error message when I try to borrow something on hoopla? , collapsed

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  How do I get started with hoopla? , collapsed

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  I need some help troubleshooting my Woodlands Overdrive account , collapsed

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  How many titles can I check out from Woodlands Overdrive library? , collapsed

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  How do I get started with Overdrive? , collapsed

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  Can I check out cloudLibrary eBooks and eAudiobooks on my Kindle Fire? , collapsed

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  What can I check out from the Woodlands Downloadable Overdrive Library? , collapsed

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  What can I check out from hoopla? , collapsed

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  What can I check out from the cloudLibrary? , collapsed

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  Can I check out digital materials with a Teen Card? , collapsed

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• eBooks

  I need some help troubleshooting my cloudLibrary account. , collapsed

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  How long can I check out titles from the cloudLibrary? , collapsed

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  How many titles can I check out from the cloudLibrary? , collapsed

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  How do I get started with eBooks , collapsed

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  How do I get started with the cloudLibrary? , collapsed

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  I need some help troubleshooting my hoopla account. , collapsed

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  How long can I check out titles from hoopla? , collapsed

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  How many titles can I check out from hoopla? , collapsed

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  Why am I getting a daily lending limit error message when I try to borrow something on hoopla? , collapsed

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  How do I get started with hoopla? , collapsed

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  I need some help troubleshooting my Woodlands Overdrive account , collapsed

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  How long can I check out titles from the Woodlands Overdrive library? , collapsed

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  How many titles can I check out from Woodlands Overdrive library? , collapsed

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  How do I get started with Overdrive? , collapsed

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  Can I check out cloudLibrary eBooks and eAudiobooks on my Kindle Fire? , collapsed

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  What can I check out from the Woodlands Downloadable Overdrive Library? , collapsed

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  What can I check out from hoopla? , collapsed

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  What can I check out from the cloudLibrary? , collapsed

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  Can I check out digital materials with a Teen Card? , collapsed

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• Express Collection

  What are Express Collection items? , collapsed

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  How many Express Collection items can I check out? , collapsed

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  Can Express Collection items be renewed? , collapsed

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  How long can I check out Express items? , collapsed

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• Fines

  Can I Pay My Library Fines Online? , collapsed

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  How much are the overdue fines for tools? , collapsed

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  Why can't I pay online if my total fines are under $5? , collapsed

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  How much do you charge for overdue fines? , collapsed

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• Food and Drink

  Can I eat in the library? , collapsed

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  Does the library sell coffee? , collapsed

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• The Great Courses

  How can I check out a title from The Great Courses Library Collection? , collapsed

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  How do I get started with The Great Courses Library Collection? , collapsed

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• Friends

  Can I drop off books for recycling? , collapsed

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  Is my donation to the Friends tax deductible? , collapsed

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  I have books or media to donate to the library. Where can I drop them off? , collapsed

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  I have a large amount of materials to donate. Will you pick it up for me? , collapsed

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• Holds

  How Do I Pickup Items Via Curbside Pickup? , collapsed

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  How can I place a title on hold? , collapsed

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  Where do I pick up my holds? , collapsed

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  How long is an item held for me? , collapsed

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• hoopla

  How do I get started with eBooks , collapsed

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  I need some help troubleshooting my hoopla account. , collapsed

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  How long can I check out titles from hoopla? , collapsed

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  How many titles can I check out from hoopla? , collapsed

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  Why am I getting a daily lending limit error message when I try to borrow something on hoopla? , collapsed

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  How do I get started with hoopla? , collapsed

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  What can I check out from hoopla? , collapsed

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• Kanopy

  How can I check out a title from The Great Courses Library Collection? , collapsed

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  How do I get started with The Great Courses Library Collection? , collapsed

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  I need some help troubleshooting my Kanopy account. , collapsed

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  How long can I check out titles from Kanopy? , collapsed

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  How many titles can I check out from Kanopy? , collapsed

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  What can I check out from Kanopy? , collapsed

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  How do I get started with Kanopy? , collapsed

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• Library Account

  How can I log into my library account? , collapsed

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  How can I register my library card to log in to the library's catalog? , collapsed

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  Why is there an Undetermined Item on my account? , collapsed

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  Can I Pay My Library Fines Online? , collapsed

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  How do I renew my checked out items? , collapsed

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  How can I reset my PIN or password? , collapsed

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• Library Cards

  How can I register my library card to log in to the library's catalog? , collapsed

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  Why was my online library card application denied? , collapsed

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  Do I need to call you once I arrive for Curbside Pickup? Do I need to have my library card with me? , collapsed

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  How can I reset my PIN or password? , collapsed

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  Can teachers at East Lansing Public Schools get a library card? , collapsed

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  I am a resident at Haven House. Can I get a library card? , collapsed

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  I just got an email about my library card expiring. Why do they expire and what do I do? , collapsed

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  Teen Library Card , collapsed

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  What's my password? , collapsed

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  How do I update my email address? , collapsed

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  How can I authorize someone else to pick up my holds? , collapsed

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  I'm having trouble logging into my library account. What should I do? , collapsed

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  What do I do if I lost my library card? , collapsed

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  Can I check out a book/movie if I forgot my library card? , collapsed

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  My Driver's License says "East Lansing, MI," why do I need to pay a Non-Residency Fee? , collapsed

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  I don't live in East Lansing and I'm not a student...can I still get a library card? , collapsed

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  What do I need to get a library card? , collapsed

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  How do I get a library card? , collapsed

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  Are library cards free? , collapsed

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• Library Facilities

  Can I return library materials when the library is closed? , collapsed

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  Can I use a library computer if I don't have a library card. , collapsed

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  How can I volunteer at ELPL? , collapsed

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  Can I drop my child off at the library? , collapsed

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  How do I 3D print something? , collapsed

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  Why is the library too hot, too cold, too humid or too stuffy? , collapsed

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• Library Hours

  Can I return library materials when the library is closed? , collapsed

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  When is the library open? , collapsed

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• Library Materials

  How can I register my library card to log in to the library's catalog? , collapsed

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  Can I return library materials when the library is closed? , collapsed

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  How do I suggest that the library purchase something that isn't in the collection? , collapsed

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  How many holds can I place? , collapsed

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  What kinds of Submit a Suggestion requests does the library accept? , collapsed

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  How many items can I check out? , collapsed

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  How long can I keep library materials? , collapsed

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• LinkedIn Learning

  How can I get an account on LinkedIn Learning? , collapsed

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  What happened to Lynda.com? , collapsed

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  Is there a limit to how many courses I can take on LinkedIn Learning? , collapsed

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  What is LinkedIn Learning? , collapsed

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• Lists

  How do I create a list? , collapsed

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• Lynda.com

  How can I get an account on LinkedIn Learning? , collapsed

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  What happened to Lynda.com? , collapsed

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  Is there a limit to how many courses I can take on LinkedIn Learning? , collapsed

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  What is LinkedIn Learning? , collapsed

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• Maker Studio

  How do I 3D print something? , collapsed

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• Mango

  What is Mango Languages? , collapsed

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  How do I get started with Mango Languages? , collapsed

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• Meeting Rooms

  How can I reserve a meeting room? , collapsed

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• MeLCat

  Why is there an Undetermined Item on my account? , collapsed

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  Can I request MeLCat items? , collapsed

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  How do I renew my MeLCat items? , collapsed

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  How many MeLCat items can I check out? , collapsed

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  How do I get to MeLCat from your new site? , collapsed

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• Online Library

  I need some help troubleshooting my cloudLibrary account. , collapsed

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  How long can I check out titles from the cloudLibrary? , collapsed

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  How many titles can I check out from the cloudLibrary? , collapsed

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  How do I get started with eBooks , collapsed

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  How do I get started with the cloudLibrary? , collapsed

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  I need some help troubleshooting my hoopla account. , collapsed

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  How long can I check out titles from hoopla? , collapsed

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  How many titles can I check out from hoopla? , collapsed

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  Why am I getting a daily lending limit error message when I try to borrow something on hoopla? , collapsed

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  How do I get started with hoopla? , collapsed

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  I need some help troubleshooting my Woodlands Overdrive account , collapsed

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  How many titles can I check out from Woodlands Overdrive library? , collapsed

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  How do I get started with Overdrive? , collapsed

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  Can I check out digital materials with a Teen Card? , collapsed

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  I'm having trouble logging into my library account. What should I do? , collapsed

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  Why do I need a library card to access titles in the Online Library? , collapsed

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• Overdrive

  How do I get started with eBooks , collapsed

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  I need some help troubleshooting my Woodlands Overdrive account , collapsed

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  How long can I check out titles from the Woodlands Overdrive library? , collapsed

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  How many titles can I check out from Woodlands Overdrive library? , collapsed

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  How do I get started with Overdrive? , collapsed

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  What can I check out from the Woodlands Downloadable Overdrive Library? , collapsed

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• Printing

  How much does the library charge for printing? , collapsed

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  How do I 3D print something? , collapsed

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  Wireless Printing , collapsed

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• RBdigital

  What happened to RBDigital Magazines? , collapsed

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• Recycling

  Can I drop off books for recycling? , collapsed

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  Is the library a drop-off location for battery recycling? , collapsed

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• Renew Items

  Can I renew the tool I have checked out? , collapsed

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  How do I renew my checked out items? , collapsed

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  Can Express Collection items be renewed? , collapsed

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  How do I renew my MeLCat items? , collapsed

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  I renewed my items, why did I still get late fines? , collapsed

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  Why can't I renew my materials? , collapsed

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• Research

  I need help with legal forms. , collapsed

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• Streaming video

  I need some help troubleshooting my Kanopy account. , collapsed

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  How long can I check out titles from Kanopy? , collapsed

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  How many titles can I check out from Kanopy? , collapsed

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  What can I check out from Kanopy? , collapsed

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  How do I get started with Kanopy? , collapsed

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  What can I check out from hoopla? , collapsed

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• Submit a Suggestion

  How do I suggest that the library purchase something that isn't in the collection? , collapsed

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  What kinds of Submit a Suggestion requests does the library accept? , collapsed

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• Tax Forms

  I need help with tax forms. , collapsed

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• Technology

  How can I register my library card to log in to the library's catalog? , collapsed

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  How can I reset my PIN or password? , collapsed

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  How can I search the library's catalog? , collapsed

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  How do I get started with Kanopy? , collapsed

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  How much does the library charge for printing? , collapsed

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  How can I check out a wifi hotspot? , collapsed

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  Can I use a library computer if I don't have a library card. , collapsed

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  How long can I use a computer? , collapsed

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  I'm having trouble logging into my library account. What should I do? , collapsed

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  I need help with my computer/mobile device. , collapsed

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  Do you have a fax machine? , collapsed

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• Teen Card

  Teen Library Card , collapsed

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  Can I check out digital materials with a Teen Card? , collapsed

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  How many items can I check out with a Teen Card? , collapsed

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• Tool Library

  How can I find out which tools I can check out? , collapsed

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  Can I renew the tool I have checked out? , collapsed

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  How much are the overdue fines for tools? , collapsed

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  If I have a tool checked out how do I return it? , collapsed

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  If I check out a tool can I let other people use it? , collapsed

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  How old do I need to be to check out items from the Tool Library? , collapsed

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• Troubleshooting

  I need some help troubleshooting my cloudLibrary account. , collapsed

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  How can I register my library card to log in to the library's catalog? , collapsed

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  I need some help troubleshooting my hoopla account. , collapsed

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  I need some help troubleshooting my Woodlands Overdrive account , collapsed

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  How can I reset my PIN or password? , collapsed

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  I need some help troubleshooting my Kanopy account. , collapsed

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  What's my password? , collapsed

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  How do I update my email address? , collapsed

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  I'm having trouble logging into my library account. What should I do? , collapsed

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  I need help with my computer/mobile device. , collapsed

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  Why can't I renew my materials? , collapsed

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  Why didn't I receive a Courtesy notice? , collapsed

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• Volunteer

  How can I volunteer at ELPL? , collapsed

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