Customer Service Assistant – Job Posting


The City of East Lansing occupies the ancestral, traditional and contemporary lands of the Anishinaabeg – Three Fires Confederacy of Ojibwe, Odawa and Potawatomi peoples land ceded in the 1819 Treaty of Saginaw.

AVAILABLE POSITION        Customer Service Assistant

PAY RATE:                           $16.75/hr - $22.84/hr                                                 

HOURS PER WEEK:             20 hours per week union position. Includes nights and weekends.

The East Lansing Public Library is committed to being a fully inclusive anti-racist place for the community we serve. We believe an organization functions at its highest ability when a shared culture that promotes accepting, respecting, and valuing differences including attributes such as age, income, race, gender, ethnicity, religion, sexual orientation, gender expression, sexual identity, ability, language, family circumstances and cultural background is fostered. We are seeking individuals who share our commitment to equity and inclusion, and who reflect the community we serve. The East Lansing Public Library is seeking an enthusiastic Customer Service Assistant with customer service experience, problem solving skills, and the ability to work in a team environment to provide direct customer service at the Service Desk assisting patrons.


  • Average of four shifts per week, each approximately five hours in length
  • Starting as early as 9:00 am, working as late as 9:15 pm, Monday through Sunday


  • High School diploma or equivalent
  • Customer service experience
  • Working knowledge of common computer applications including Microsoft Office, internet browsers, and Microsoft Windows operating system.
  • Flexible availability for scheduling


  • Experience with Integrated Library Systems, preferably Innovative Sierra.


  • Ability to withstand and perform routine and repetitive motions such as bending, crouching, reaching, standing, and pushing on a regular basis
  • Ability to lift library materials weighing up to 50 lbs., and to push book trucks weighing up to 200 lbs.
  • Ability to sit and stand and use computers for extended periods.


  • Proactively provide customer service
  • Promote and recommend library materials and services for patrons of all ages
  • Serve as first level/front line staff in resolving patron concerns
  • Assist patrons with checking out or reserving materials, sending materials by mail, holding items in lockers, or picking up materials via curbside service
  • Provide basic technical support for patron PC issues, such as email, social media, Microsoft Office, and printing
  • Help lead the opening and/or closing operations, including managing money, ensuring the startup or shutdown of equipment and unlocking and/or locking of doors
  • Follow and uphold library policies as appropriate
  • Other duties as assigned


ELPL will accept applications through Friday, June 7, 2024. To apply, please email a cover letter, resume, and COEL General Employment Application to:

Conner Ireland, Circulation Supervisor

Alternately, mail your cover letter, resume, and completed application to:

Conner Ireland, Circulation Supervisor
East Lansing Public Library
950 Abbot Rd.
East Lansing, MI 48823

This position description is not intended to be a complete list of all responsibilities, skills or working conditions associated with position and is subject to review and change at any time in accordance with the needs of The East Lansing Public Library.  Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position.



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