Customer Service Assistant – Job Posting

CITY OF EAST LANSING
EAST LANSING PUBLIC LIBRARY
JOB POSTING

The City of East Lansing occupies the ancestral, traditional and contemporary lands of the Anishinaabeg – Three Fires Confederacy of Ojibwe, Odawa and Potawatomi peoples land ceded in the 1819 Treaty of Saginaw.

AVAILABLE POSITION        Customer Service Assistant

PAY RATE:                           $14.19/hr - $19.86/hr                                                 

HOURS PER WEEK:             20 hours per week union position. Includes nights and weekends.

The East Lansing Public Library is committed to being a fully inclusive anti-racist place for the community we serve. We believe an organization functions at its highest ability when a shared culture that promotes accepting, respecting, and valuing differences including attributes such as age, income, race, gender, ethnicity, religion, sexual orientation, gender expression, sexual identity, ability, language, family circumstances and cultural background is fostered. We are seeking individuals who share our commitment to equity and inclusion, and who reflect the community we serve. The East Lansing Public Library is seeking an enthusiastic Customer Service Assistant with customer service experience, problem solving skills, and the ability to work in a team environment to provide direct customer service at the Service Desk assisting patrons.

SCHEDULE

  • Average of four shifts per week, each approximately five hours in length
  • Starting as early as 9:00 am, working as late as 9:00 pm

REQUIRED

  • High School diploma or equivalent
  • Customer service experience
  • Experience with web technologies, social media, Windows PCs, and other technology
  • Flexible availability for scheduling

PHYSICAL REQUIREMENTS

  • Ability to sit and stand and use computers for extended periods
  • Ability to lift and move up to fifty (50) pounds
  • Ability to push book trucks with up to 150 pounds of materials on them
  • Ability to perform repeated reaching, bending and squatting

ESSENTIAL POSITION FUNCTIONS

  • Proactively provide customer service
  • Promote and recommend library materials and services for patrons of all ages
  • Serve as first level/front line staff in resolving patron concerns
  • Assist patrons with checking out or reserving materials, sending materials by mail, holding items in lockers, or picking up materials via curbside service
  • Provide basic technical support for patron PC issues, such as email, social media, Microsoft Office, and printing
  • Help lead the opening and/or closing operations, including managing money, ensuring the startup or shutdown of equipment and unlocking and/or locking of doors
  • Other duties as assigned

 

ELPL is accepting applications for the Customer Service Assistant position through Friday, August 12, 2022.

To apply, please email a cover letter, resume, and COEL General Employment Application to:

Conner Williams, Circulation Supervisor
cwilliams@cityofeastlansing.com

Alternately, mail your cover letter, resume, and completed application to:

Conner Williams, Circulation Supervisor
East Lansing Public Library
950 Abbot Rd.
East Lansing, MI 48823

This position description is not intended to be a complete list of all responsibilities, skills or working conditions associated with position and is subject to review and change at any time in accordance with the needs of The East Lansing Public Library.  Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position.

 

EAST LANSING IS AN EQUAL OPPORTUNITY EMPLOYER

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