Customer Service Assistant – Job Posting

CITY OF EAST LANSING
EAST LANSING PUBLIC LIBRARY
JOB POSTING

The City of East Lansing occupies the ancestral, traditional and contemporary lands of the Anishinaabeg – Three Fires Confederacy of Ojibwe, Odawa and Potawatomi peoples land ceded in the 1819 Treaty of Saginaw.

AVAILABLE POSITION        Customer Service Assistant

PAY RATE:                           $16.75/hr - $22.84/hr                                                 

HOURS PER WEEK:             20 hours per week union position. Includes nights and weekends.

This position is represented by the UAW Local 2256 ELPL Non-Supervisory Unit

The East Lansing Public Library is committed to being a fully inclusive anti-racist place for the community we serve. We believe an organization functions at its highest ability when a shared culture that promotes accepting, respecting, and valuing differences including attributes such as age, income, race, gender, ethnicity, religion, sexual orientation, gender expression, sexual identity, ability, language, family circumstances and cultural background is fostered.

We are seeking individuals who share our commitment to equity and inclusion, and who reflect the community we serve. The East Lansing Public Library is seeking an enthusiastic Customer Service Assistant with customer service experience, problem solving skills, and the ability to work in a team environment to provide direct customer service at the Service Desk assisting patrons.

ESSENTIAL POSITION FUNCTIONS

  • Proactively provide welcoming and compassionate customer service in person, over the phone and via email.
  • Assist patrons with checking out and reserving materials, sending materials by mail, holding items in lockers and on hold shelves.
  • Promote and recommend library materials, events, and services for patrons of all ages.
  • Serve as first level/front line staff in resolving patron concerns.
  • Provide basic technical support for patron technology issues such as printing, email, social media, and Microsoft Office.
  • Handles monetary interactions including cash and credit transactions.
  • Help lead the opening and/or closing operations, including managing money, ensuring the startup or shutdown of equipment and unlocking and/or locking of doors.
  • Follow and uphold library policies as appropriate.
  • Other duties as assigned.

REQUIRED

  • High School diploma or equivalent
  • Customer service experience
  • Working knowledge of common computer applications including Microsoft Office, internet browsers, and Microsoft Windows operating system.
  • Flexible availability for scheduling

PREFERRED

  • Experience with Integrated Library Systems, preferably Innovative Sierra.

SCHEDULE

  • Average of four shifts per week, each approximately five hours in length
  • Starting as early as 9:00 am, working as late as 9:15 pm

PHYSICAL REQUIREMENTS

  • Ability to withstand and perform routine and repetitive motions such as bending, crouching, reaching, standing, and pushing on a regular basis
  • Ability to lift library materials weighing up to 50 lbs., and to push book trucks weighing up to 200 lbs.
  • Ability to sit and stand and use computers for extended periods.

ELPL will accept applications through Friday, October 11th, 2024. To apply, please email a cover letter, resume, and COEL General Employment Application to:

Liz Kish, Experience Team Lead
ekish@elpl.org 

The above statements are intended to describe the general nature and level or work being performed by people assigned in this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.  Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position.

 

EAST LANSING IS AN EQUAL OPPORTUNITY EMPLOYER

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