CITY OF EAST LANSING
EAST LANSING PUBLIC LIBRARY
JOB POSTING
The City of East Lansing occupies the ancestral, traditional and contemporary lands of the Anishinaabeg -- Three Fires Confederacy of Ojibwe, Odawa and Potawatomi peoples land ceded in the 1819 Treaty of Saginaw.
AVAILABLE POSITION Tech Help Intern
PAY RATE: $15.29 per hour
HOURS PER WEEK: 15-20 hours per week. Schedule includes day, evening, and weekend shifts. Contingent part-time. Union Position.
EMPLOYMENT DURATION: 12 months upon date of hire.
Reports to: Technology Team Leader
Department: Technology Team
PURPOSE:
The East Lansing Public Library is committed to being a fully inclusive anti-racist place for the community we serve. We believe an organization functions at its highest ability when a shared culture that promotes accepting, respecting, and valuing differences including attributes such as age, income, race, gender, ethnicity, religion, sexual orientation, gender expression, sexual identity, ability, language, family circumstances and cultural background is fostered. We are seeking individuals who share our commitment to equity and inclusion, and who reflect the community we serve. The East Lansing Public Library is seeking a tech-savvy and patient intern to provide direct technology assistance to library patrons and support our public computing services.
SCHEDULE
- Approximately 3-4 shifts per week, including evenings and weekends.
- Shifts are scheduled between the hours of 9:00 AM and 9:00 PM.
REQUIRED
- Current enrollment in or recent graduation from a program related to Information Technology, Computer Science, or a similar field.
- Strong customer service orientation and patience when working with learners of all skill levels.
- Proficiency with common computer applications, operating systems (Windows, macOS, iOS, Android), internet browser, and mobile devices.
- Flexible availability for scheduling.
PREFERRED
- Familiarity with library digital resources (e.g. Libby, Hoopla).
- Experience in tutoring, teaching, or providing one-on-one technology assistance.
PHYSICAL REQUIREMENTS
- Ability to sit and use computers for extended periods.
- Ability to occasionally lift and move computer equipment weighing up to 25 lbs.
ESSENTIAL POSITION FUNCTIONS
- Provide friendly, one-on-one technology assistance to patrons on a walk-up or appointment basis.
- Assist patrons with basic computer tasks, including email, web browsing, document creation (Microsoft Office, Google Docs), and printing.
- Help patrons navigate and use library digital resources, such as e-books, audiobooks, digital magazines, and online databases.
- Offer support for personal devices, including smartphones, tablets, and laptops (e.g., connecting to Wi-Fi, downloading apps, basic troubleshooting).
- Serve as a first point of contract for troubleshooting public-facing library equipment including computers, printers, photocopiers, and audiovisual systems.
- Assist in setting up library technology for programs and workshops.
- Document common patron issues and help develop solutions and help guides.
- Other duties as assigned.
This internship is an excellent opportunity to gain practical experience in a public service environment, develop teaching and communication skills, and learn about the technology needs of a diverse community.
ELPL will accept applications through Friday, October 10, 2025.
To apply, please email a cover letter, resume, and COEL General Employment Application to:
Scott Drapalik, Technology Team Leader
sdrapalik@cityofeastlansing.com
Alternately, mail your cover letter, resume, and completed application to:
Scott Drapalik, Technology Team Leader
East Lansing Public Library
950 Abbot Rd.
East Lansing, MI 48823
The above statements are intended to describe the general nature and level or work being performed by people assigned in this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position.
EAST LANSING IS AN EQUAL OPPORTUNITY EMPLOYER