Head of Technology Services – Full Time

AVAILABLE POSITION: Head of Technology Services
PAY RATE: Salary starting $60,280.48
HOURS PER WEEK: 40-hours per week. Includes night and weekend hours; Retirement benefits

East Lansing Public Library
Attention: Kristin Shelley, Director
950 Abbot Road
East Lansing, MI 48823

Please fill out the general employment application for the City of East Lansing and include resume and cover letter.

DEADLINE: Open until October 18, 2021
Reports to: Director


Provides a reliable, accurate, responsive, efficient, safe, and secure information systems platform for library service delivery. Manages data and voice network operations including staff and public computing and application software, as well as specific facility, meeting room and materials management systems. Responds to staff and patron calls for help, troubleshoots and solves hardware and software problems, monitors overall system performance, implements improvements, and works with the management team to develop long-range technology plans.

All East Lansing Public Library (ELPL) staff work evenings and weekends; serve on the library services desk or in the Maker Studio; provide technology instruction; participate in the planning, implementation, and evaluation of services; and assist in the care of the facility and collection maintenance. ELPL is committed to diversity, equity and inclusion in programming, services, resources, and staff.


Education, Training and/or Experience

  1. Bachelor's degree, preferable in computer/technology fields
  2. Experience with Integrated Library Systems, preferably Innovate Sierra
  3. Customer service experience and exceptional customer service skills
  4. Experience with training, teaching, and coaching staff
  5. Experience with web technologies, social media, and other technologies
  6. Experience with meeting and programming platforms such as Zoom, Teams, WebEx, StreamYard
  7. Experience with 3D printing, 3D scanning technology and other maker technology
  8. Experience with the maker movement including technologies, practices, trends, and methods

Knowledge, Skills, Abilities and Personal Characteristics

  1. Ability to stay current on technology trends
  2. Ability to think creatively and critically about technology issues.
  3. Ability to motivate and coach staff
  4. Ability to define problems, collect data, establish facts, and draw valid conclusions
  5. Comfortable implementing programs and speaking before large groups
  6. Ability to design and facilitate experiences and programs to enable creative and maker-based opportunities for patrons and library staff
  7. Possession of excellent critical thinking skills and the ability to make sound decisions
  8. Ability to work effectively with all age groups and all skill levels
  9. A strong background in computers/technology and non-print materials formats
  10. Patience, tact, and excellent communication skills
  11. Enjoys learning as well as teaching 
  12. Ability to train and supervise library staff
  13. Strong organizational talents
  14. Demonstrates creativity, flexibility, and a positive attitude
  15. Poise in a busy setting serving patrons and staff with high expectations
  16. Ability to exhibit good judgement and establish effective working relationships with staff, colleagues within the library system, city personnel
  17. Ability to plan and coordinate the work of others
  18. Ability to exercise leadership and motivate others
  19. Ability to work as a team member and in a team environment
  20. Ability to establish effective working relationships with community organizations
  21. Exceptional written and oral communications skills
  22. Ability to learn how to administer additional specific applications including building systems, other smart library solutions such as Internet queuing, print payment, RFID-based self-check

Equipment Operation Knowledge:

Servers, PCs, printers, library automation system, scanners, RFID scanners, self-check machines, self-check equipment, building systems, application software specific hardware

See the complete job description for additional requirements.