Experience Team Leader – Job Posting

 

CITY OF EAST LANSING
EAST LANSING PUBLIC LIBRARY
JOB POSTING

 

The City of East Lansing occupies the ancestral, traditional and contemporary lands of the Anishinaabeg – Three Fires Confederacy of Ojibwe, Odawa and Potawatomi peoples land ceded in the 1819 Treaty of Saginaw.

 

AVAILABLE POSITION:         Experience Team Leader

PAY RATE:                             Salary range $63,951.42 - $89,597.04 

HOURS PER WEEK:               40 hours per week, benefits included. Union position. Exempt status. Includes evening and weekend hours. 

 

Reports to: Library Director

Positions Supervised: Experience Team Specialist, Customer Service Assistants, Inter-Library Loan Staff, Student Interns, Volunteers


PURPOSE: 
 

The Experience Team Leader will lead and support the Experience team as they deliver services that match the Library’s Mission, Vision, Core Values, and the Library’s Strategic Plan. This position will be responsible for ensuring cohesion and coordination within the library’s Experience Team members. This position requires a flexible schedule and someone with upper management, administrative and supervisory experience, as well as someone who is adept at librarianship; project management, team building; running operations; customer service and developing staff.

ESSENTIAL POSITION FUNCTIONS  

  • Directly supervises Experience Team Specialist, Customer Service Assistants and Inter-Library Loan Staff. Primary tasks include hiring, onboarding, professional development, one-on-one meetings, coaching, evaluation, and terminating as necessary.
  • Processes and monitors handling of money and daily deposits, in-person and online.
  • Manages MeLCat interlibrary loan service, including sending and receiving materials, tracking overdue or lost items, and creating reports and invoices.
  • Manages scheduling for public desks.
  • Oversees circulation processes and technology such as curbside pickup, books by mail, hold pickup lockers, and room reservations (including proactive quality control processes)
  • Reviews, updates, implements and enforces circulation and other public service policies and procedures
  • Proactively provides customer service and reinforces customer service standards for all staff.
  • Serves as first level of management in resolving patron disputes
  • Is a member of the Library’s Leadership Team, helping to make library-wide decisions and develop library policies and procedures and serving as a bridge between the Leadership Team and Experience Team, ensuring harmony in daily functions and special initiatives.
  • Works with other members of staff to train and oversee volunteers and student interns.
  • Oversees patron account management.
  • Keeps track of inventory and submits supply orders as needed.
  • Works with Engagement Team to plan and implement engagement opportunities related to patron experience.
  • Collaborate with the Library Director to develop the library’s annual budget.
  • Monitor Experience Team expenses and revenue accounts.
  • Collaborate with the City of East Lansing’s Leading Managers groups to deliver services and programming that corresponded to the library strategic priorities.
  • Ensure compliance with Library policies, procedures, and collective bargaining agreements.
  • Encourage and incorporate Experience Team insights to develop services and operating procedures that enrich the library’s offerings, expand its audience, and are reflective of the values of the East Lansing community
  • Ensure that the Experience Team is incorporating principles of diversity, equity and inclusion in all its operations.
  • Occasionally present policy or budgetary requests before the Library’s Board of Trustees.
  • Ensure that website content related to circulation and other services overseen by the Experience Team are up to date, appropriate, and in compliance with the library’s strategic plan and all relevant policies and procedures.
  • Communicate decisively on library directives for the Experience Team, even in challenging situations, prioritizing empathy, conflict resolution, and alignment with the library’s core mission and strategic priorities.
  • Responsible for other duties and special projects as assigned

REQUIRED QUALIFICATIONS  

Education, Training and/or Experience

  • Master's degree in Information and Library Science from an ALA accredited college or university
  • At least two years of upper management, administration, and supervisory experience.
  • Knowledge of industry standards and budgetary practices for public libraries, management and supervisory techniques, scheduling, project management, and team building.
  • Proven leadership and management skills that foster teamwork, effective communication, innovation, accountability, and an engaged staff.
  • Ability to evaluate, coach, hold accountable, and develop staff.
  • Proven commitment to public service and evidence of successful community involvement.
  • Valid driver's license, acceptable driving history and personal automobile for job-related transportation
  • Satisfactory criminal background check.

Knowledge, Skills, Abilities, and Personal Characteristics

  • Ability to maintain confidentiality and use appropriate judgment in handling information and records.
  • Ability to interpret and apply laws, regulations, and policies.
  • Ability to motivate, train, coach staff, and hold staff accountable.
  • Knowledge of city, state, and federal employment laws.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to arrange items in alphanumeric and/or subject order.
  • Ability to communicate well and address and resolve conflict equitably.
  • Ability to diffuse and handle security issues.
  • Comfortable implementing programs, projects, building community relationships and speaking before large groups.
  • Experience with project and process management.
  • Proficient in use of standard business applications and software including e-mail, web browsers and web applications, and Microsoft Word, Excel, Access and Powerpoint
  • Ability to work as a team member and in a team environment.

PREFERRED QUALIFICATIONS  

  • Leadership experience in a library setting
  • Ability to answer basic to more complex reference questions, using library resources
  • Experience with library ILS systems (Sierra), email software (Patron Point, Outlook), web-based catalogs (Bibliocommons)
  • Familiarity with Inter-Library loans (MeLCat)

PHYSICAL DEMANDS  

  • Ability to sit and use computer for extended periods and operate standard office equipment
  • Ability to lift and move up to fifty (50) pounds
  • Ability to push book trucks with up to 150 pounds of materials on them
  • Ability to perform repeated reaching, bending, and squatting
  • Ability to crouch and kneel to reach equipment near the floor.
  • Ability to work effectively under stressful conditions in a fast-paced environment.
  • Travel by automobile is required

WORKING CONDITIONS  

  • Majority of work performed in library environment and East Lansing community 
  • Requires availability for extended hours as needed
  • Requires evenings and/or weekends
  • Requires periodic participation and attendance at events and training


ELPL will accept applications through Friday, July 26, 2024. To apply, please email a cover letter, resume, and COEL General Application to

Kevin King
Library Director
kking@elpl.org 

Alternately, mail your cover letter, resume, and completed application to: 

Kevin King, Library Director
East Lansing Public Library
950 Abbot Road
East Lansing, MI 48823

The above statements are intended to describe the general nature and level of work being performed by people assigned in this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position. 

 

EAST LANSING IS AN EQUAL OPPORTUNITY EMPLOYER. THIS POSITION REQUIRES A BACKGROUND CHECK. 

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