Notices from the Library

Every day we send out notices to inform you about holds, fines, overdues, and upcoming due dates. Unfortunately glitches happen where a notice does not get sent out or received.
While we do our best to help keep you informed about your items, ultimately it is up to the individual to keep track of their own materials and the Library is not responsible for late or non-delivery of notices. To ensure that you receive overdue notices, please let us know of any address or e-mail changes. You may do this in person, by phone (517-351-2420) or e-mail (elplcirc@cityofeastlansing.com).
You can also update your email address by signing into your library account.
To avoid having notices sent to bulk or junk mail, make sure that the Library's Circulation e-mail address (elplcirc@cityofeastlansing.com) has been added to your address book.
Below are the types of notices that get sent out.

Courtesy Notices
Courtesy notices are sent 3 days prior to each item's due date.
Courtesy notices can only be sent via email, to patrons who have selected "email" for notice preference.

Overdue Notices
An immediate reminder that items were not returned on time is sent out the day after the due date to those who have provided an email address.
Additional reminders that items were not returned on time are sent 4 days after the item's due date and again 12 days after the item's due date.
Patrons are billed replacement costs 30 days after items are not returned.
Unresolved balances of more than $40 may be sent to a collection agency for recovery.

Hold Notices
Notices are sent when a requested item is available for pick-up.
ELPL items are held for 7 days from the date of the notice; MeLCat items are held for 10 days.
Only the card holder or someone whose name is listed on the card holder's account may pick-up held items.

Hold Cancellation Notices
Notices are sent when the requested item is not available or has been on the hold shelf for longer than 7/10 days
Cancelled items may be re-requested by calling the library.

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